FAQs / Frequently asked questions
Shipping & Exchange
How much does shipping cost?
Standard shipping within the EU is from 50€ free of charge.
How long are the delivery times?
Depending on the product, shipping usually takes place within 48 hours for mobile phone cases and about 3 days, when ordering a watch that is specially assembled for you.
Which logistics partner do you ship with?
We ship nationally and internationally with the shipping service provider DHL.
Can I return the goods?
For all goods that you do not like or do not suit you, there is a 30 day right of return. Please make sure that the goods have not been used and send them back in new condition, as we cannot take them back. This means, among other things, that the watch was not activated, and has no signs of wear on the bracelet or casing. Also, under no circumstances should the watch be opened, as this will immediately cancel the warranty.
Returns, that's how it works.
Privacy & Revocation
Will there be a tracking number?
As a rule, you will always receive a shipment number via e-mail after shipping the goods. If you by mistake have not received an e-mail, please contact us immediately.
Can I change my order afterwards?
Your order will be processed and shipped within the shortest possible time. We can therefore guarantee fast delivery times, but do not make any subsequent changes.
Is it real wood?
Which movement is installed?
All our watches run with a Swiss quartz movement by Ronda.
The ladies' watches have the movement 762 and the men's watches have the movement 763 of by Ronda is installed.
All custom-built watches are battery operated and are delivered ready to go and fully assembled.
Is there a warranty/guarantee?
The warranty does not apply to water damage or damage caused by falling. Please note that the watches are only "splash-proof". The glass of the watch has no guarantee.
Are the wrist straps made of genuine leather?
All as "leather straps" advertised wrist bands are made of genuine leather. The leather is high quality cowhide.
How are the watches packed?
All watches are shipped in a box made from a tree trunk. Currently we use poplar wood and make the packaging by hand. Since it is a natural product, each box is slightly different in structure, shape and grain and thus always unique.
What material is used in the case?
The surface of the men's watches is brushed and matte, whereas the surface of the ladies' watches is always polished to a high gloss.
Which types of wood are available?
How long are the straps?
The straps lengths are individual and vary from model to model.
You will find more detailed information in the respective product description.
Is it real wood?
So are all dials of the clocks, as well as all mobile phone cases made of real wood veneer of the according type of wood.
Is it genuine leather and real felt?
The inner material used in the folding cases is artificial leather.
The felt is made of natural sheep's wool.
How are the mobile phone cases packed?
Does the case interfere with my cell phone reception?
During years of use of our cases, we and our customers have noticed no impairment of the network connection.
What payment options are there?
Refund of the amount on return
As soon as your return has arrived, and the goods have been checked for function and new value, we will refund the amount. Depending on the payment method, the credit will be credited to your account, to PayPal or your credit card. The refund usually takes place a few days after receipt of the return shipment.