Payment and Dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany) and EU:

We do not charge any shipping costs.

Deliveries to foreign countries::

We charge a flat shipping fee for international deliveries: 6,90€

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 5 - 28 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Return shipment for returns

If you have requested a DHL return label from us, we will charge it to you as follows when refunding your purchase amount:

Germany: 6,90€

EU: 8,50€

Worldwide: 20,00€

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

- Prepayment via transfer

- Payment via credit card

- Payment via PayPal

In case of deliveries to a foreign country, you have the following payment options:

- Prepayment via transfer

- Payment via credit card

- Payment via PayPal

Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of

the contract.

If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract. The ordered goods are not necessarily reserved until receipt of payment.

Our bank account:

Name: Timber-Jack, St-Ulrich-Str. 26 , 78315 Radolfzell, Germany

IBAN: DE19 6927 0024 0076 2070 00


Purpose: Name of customer + Order number

In case of questions, please contact us at the contact details mentioned in the Legal Notice.


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Timber & Jack

Customer Service

* All prices incl. VAT plus shipping and possibly customs fees for deliveries outside the EU.

Free delivery on all orders over 50€ in the EU.